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“I’ve had several sleepless nights” Yuan said in front of a virtual background with the words “WE CARE” hovering over a heart-shaped earth. He refers to this time as the most stressful weeks of his life, which now consists of three things: Zooming, eating and sleeping, and he’s barely been doing much of the last one. Since the pandemic, Yuan has had little time to enjoy his family’s multiplying fortune ($8 billion at last count, according to Forbes). Now, “Zoom is not only a business communication company, suddenly it’s becoming an infrastructure company,” Yuan said.
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“Frictionless,” as the company likes to say.īut during a global pandemic that has transformed Zoom into an essential tool for schools, church groups, weddings, and the cabinet of a G7 economy, Yuan is trying to figure out how to make Zoom something it was never meant to be.
Yuan built Zoom to please his customers - to use Zoom-speak he wanted to “deliver happiness” - and for years that meant giving his business clients a high-quality video conferencing platform that was easy-to-use. But for Yuan and his team at Zoom, the damage had only just begun.
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Within a week, Zoom pushed out an update that would hide the meeting ID from view. But business clients weren’t his only worry anymore. For his business clients, sharing a screenshot of your board meeting would be unthinkable. Yuan blames himself for not anticipating that users might want to share a screenshot of a meeting. “This was our wake-up call,” Yuan told CNN Business over a Zoom interview from his San Jose home. #StayHomeSaveLives /pgeRc3FHIp- Boris Johnson March 31, 2020 Our message to the public is: stay at home, protect the NHS, save lives. This morning I chaired the first ever digital Cabinet. Less than two weeks earlier, The New York Times had raised the flag on “Zoombombing,” opening the door to a flood of scrutiny, from its feeding data into Facebook to the New York State Attorney General scrutinizing its data practices.īut for Eric Yuan, the 50-year-old founder and CEO of Zoom, it was the Johnson tweet that changed everything.
Zoom was already enmeshed in controversy. It’s powering governments, education, social activities… And then when the other shoe dropped, it’s like we need to get ready for that,” Subotovsky said. “Our company that used to be a 100% enterprise-focused, is now powering the world. Powering British Cabinet meetings was never on the radar.
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Zoom grew into a vastly profitable business selling software to businesses that could enable a venture capital firm to seamlessly take virtual pitch meetings from around the globe or an executive to deliver an all-hands to a remote workforce.
(Kena Betancur/Getty Images) Kena Betancur/Getty Images Zoom founder Eric Yuan poses in front of the Nasdaq building after the company's IPO in April 2019.
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